Live Reception Introductions and Instructions: What does Live Reception do?

Live Reception is made for web reception live chat support. Of course there are some differences between Live Reception and traditional communication software (e.g. MSN). Our software is based on website and more fit for customer service’s works, especially for the companies with a website. It helps the visitor and customer service of the website to communicate fast and convenient on the website.

When a visitor is browsing your website, it is probably that he has a potential demand of your products or services. But a normal website is in a passive position that you can do nothing but only wait for the customer contacting you by finding your contact information such as E-mail address, MSN or Skype. And if the customer fails to get enough information, he may turn to visit your competitor’s website. The situation is like a big shopping mall without salesmen. What a pity to let the opportunity run away?

Then you need a tool to retain the visitors. That is our product. We call it LiveReception (LR for short). LR is helping you to establish a direct communication between visitors and customer service. And the threshold of this communication is very low. The visitor has no need to install any programme or plug-in. All he needs to do is to click a certain picture or text link, then the on-line real-time communication starts.

And more important is, by our product, your customer service can invite the visitor for a conversation initiatively. How to realize that? The visitor is visiting your website, the pages he reads and the contents he cares can all be seen by you, and you will have a brief understanding of the visitor’s needs. Then you can send him an invitation, to invite him join your conversation. And by this mutual communication, the customer service can get the visitor’s information and details, which are important for sales. And the visitor can get what he needs by this on-line service. And if the service is good, it is a great promotion of your business.