Instruction 7: Canned Response

Canned responses can help you to send the greeting words in the first time when you are in a chat with the visitor; and you can answer the frequent questions of the visitor very fast by setting the answers into canned responses. This is one of the core function of Live Reception, saving a lot of time of the receptionist. Now let's see how to use this function.

Notice: "Canned response" is changed into "Quick Reply" in the latest version. It is just a change of calling, the content is not changed. 

1. Option---Canned Responses

2. The window of Canned Responses shows up. How to edit responses and directory?

3. To add a new directory.

4.  To add a new response.

5. To move the position of response and directory up and down.

6. OK! Now let's start over again. We are going to add a new directory "start reception", and add a new response "Reception 1" under the directory.

7. It works...

8. There is another way to add response and directory.

9. It works ...